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How to Choose the Right Commercial Carpet Cleaning Company

Posted on Oct 19, 2016, by Mike Brown

To keep your commercial carpet looking its best for as long as possible, a regular cleaning schedule is essential. Day-to-day, this will mean vacuuming, which can be done by your in-house custodial staff. However, regular vacuuming only removes 80% of the dirt and debris from your carpet, so your carpets will also require periodic deep cleaning to remove residual dirt that has penetrated deeper into your carpet.

While it may be tempting to use your in-house custodial team to carry out your deep cleans, you will achieve much better results by hiring a professional commercial carpet cleaning company. But how do you choose a reputable carpet cleaning company, and maximize your chances of getting top-quality results?

Featured image: Unison, Kent, UK.

1) Choose a Certified Provider

The best guarantee of quality when choosing a carpet cleaning company is to choose a certified provider (like milliCare).

There are two reputable carpet cleaning certifications you should look out for: the Institute of Inspection, Cleaning and Restoration Certification (IICRC), and the Carpet and Rug Institute’s Seal of Approval (SOA). Both the Carpet and Rug Institute and the Institute for Inspection, Cleaning and Restoration list certified providers, so you can search for reputable carpet cleaning companies near you.

Achieving one of these industry-recognized certifications demonstrates that the cleaning company values training and excellence within the industry. Working with a certified company, you know that the organization has achieved a specific level of service, and so offers reassurance that they will deliver top-quality results.

2) Choose an Established Provider

Choosing a more established provider over a new one will also be an indicator of good service. Not only will they have the benefit of several years’ experience, but they will have to provide a consistently high level of service to stay in business.

Another indicator of what level of service you can expect is to read reviews online. However, it’s very easy to be put-off by one or two negative reviews; rather than looking at reviews individually, look for trends in the sentiments. Have the reviews been mainly positive in the last year, or have they all got suddenly worse over the last few months?

3) Choose a Provider That Will Give You a Tailored Service

When it comes to cleaning, there’s no one-size fits all approach: every organization will have their own specific requirements. Different spaces receive different levels of foot traffic, and so will have different levels of dirt build-up.

Therefore, it’s important to choose a commercial carpet cleaning company that will provide a tailored service, and will take the time to understand your organization’s unique cleaning requirements.

4) Ask the Important Questions Before You Take Them On

There are a number of questions that you should remember to ask, before you start working with a professional carpet cleaning company:

  • Are all your technicians certified through the IICRC? You want to be sure that whoever is carrying out your carpet cleaning has the appropriate certifications, and that it’s not just one member of the team who is IICRC certified.
  • Do you vacuum before cleaning? Vacuuming before a deep clean is essential: it removes surface-level dirt and debris, so that the deep clean can penetrate into the carpet and remove residual dirt. This makes a huge difference to the end result, so if the answer to this question is ‘no’, you might want to reconsider your choice of cleaning company.
  • Do you clean with soap? The answer you want here is ‘no’. While you might think that soap will help the cleaning process, any soap residue that remains in the carpet after cleaning will actually attract dirt and mean your carpet gets dirtier, faster after cleaning. Alternatives to cleaning with soap are hot water extraction or dry powder cleaning, which is a waterless method, and one of the most effective ways to deep clean your carpets.
  • How is your pricing structured? You want to use a company that prices based on the area they’ll clean, rather than the number of rooms – especially if you’ve got a lot of small offices to get cleaned. Be sure to measure your space before you start looking for cleaning quotes, as it will impact the accuracy of the quotes you receive.
  • How much will it cost? It’s important you agree on a price – in writing – before they start work. Just like any other service, it’s vital that you know how much you’re paying for, and exactly what you’re paying for.


Mike Brown

Written by Mike Brown