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How to Get the Most From Your Commercial Flooring Warranty

Posted on Dec 10, 2015, by Michael Eckert

It’s easy to take commercial flooring warranties for granted, and most organizations assume they’ll be covered in the event of a major problem.

However, it’s all too easy to overlook crucial aspects of a warranty program; and when disaster strikes, find yourself left with serious problems, and major expense required to fix them.

Today, I’m looking at four ways to get the most from your flooring warranty.

1) Be Aware of Site Conditions

After hours of research, and lengthy conversations with designers, architects and manufacturers, you’ve found the perfect flooring for your organization. Understandably, the last thing you want is for your flooring to end up dirty and damaged before it’s even been used.

Unfortunately, a common oversight can quickly lead to flooring becoming damaged, and warranties being voided from day one. With construction and renovation projects working to increasingly tight schedules, multiple trades often operate concurrently on the same site. Flooring is laid before other trades have finished working, and quickly, brand new carpet is turned into a walkway.

Staining, wear and tear caused by this type of foot traffic can quickly degrade the floor’s appearance, and won’t be covered by your warranty, so it’s important to carefully manage site conditions – planning ahead to protect your carpet during installation, as well as after.

2) Tackle Moisture Problems Head-On

Moisture problems can be a nightmare for organizations to rectify, and a small amount of investment into moisture management can save a serious headache months and years down the line.

Though moisture and alkalinity testing may seem like an added expense, by performing these tests, you’ll be able to choose the right type of flooring and the right type of adhesive for your installation site. Certain flooring products have built-in moisture solutions (like the moisture wicking properties of open cell cushion backed carpet tiles), and these products will deal with moisture more effectively than standard products.

By planning ahead, and choosing the right tests and flooring types for the job, you’ll avoid problems with discoloration, loose tiles and mold & mildew. In the event of a problem, you won’t risk voiding your warranty.

3) Follow an Appropriate Cleaning and Maintenance Schedule

Long-lasting flooring relies on a proper cleaning and maintenance schedule. From identifying the right cleaning frequency for different parts of your floor, to choosing between hot water extraction and dry powder cleaning, your maintenance schedule has a huge impact.

Damage caused by improper cleaning and maintenance can also void your warranty. Bleach solutions can cause carpet to fade (even Solution Dyed Nylon products), and the improper use of surfactants can worsen localized soiling. If any of these cleaning methods are deemed inappropriate for your flooring, your warranty cover may be at risk.

4) Choose a Professional Installer

Most warranties contain some degree of fine print. In many cases, for a warranty to be valid, manufacturers will insist upon specific installation instructions being followed to the letter – even including specific types of moisture testing.

To stay abreast of these requirements, it’s a great idea to choose a professional flooring installer. As well as helping you to comply with warranty requirements, they’ll also provide the expert knowledge required to properly install your flooring – ensuring it’s installed in the right way to create the perfect design aesthetic, and maximize longevity.

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Topics: Total Cost of Ownership

Michael Eckert

Written by Michael Eckert